Associate Claims Technician - Data Administration

You’ll provide administrative and operational support for the claims department, handling mail and data entry. You’ll assist internal customers, vendors, and technical staff.

As an Associate Claims Technician - Data Administration, you'll provide basic administrative and operational support for the claims department, which includes identification and routing of mail, returning of misrouted or unidentified mail, data entry, and monitoring work queues. You'll work with internal customers, vendors, attorneys, adjusters, and others to help resolve issues and provide administrative support to technical staff. 

This position will be located at our Stevens Point, WI office following the hybrid work model and is NOT available for remote work.
 
What You'll Do: 

• Scan, route, and classify incoming mail for all claims lines of business and monitor electronic queues to ensure claims staff receive appropriate materials and documents. Research incoming documents to identify existing claims, accounts, new losses, and misrouted mail.

• Coordinate incoming and outgoing mail as necessary.

• Perform data entry and verification of workers compensation medical billing for processing.

• Coordinate with internal customers, vendors, attorneys, adjusters, and others to resolve issues.

• Develop knowledge of jurisdictional requirements and best practices within assigned department, ensuring all tasks are completed effectively to meet compliance standards.

• Provide administrative support to technical staff by creating documents and forms, reviewing their incoming mail, sending their correspondence, and auditing internal storage logs

Additionally, you will:

• Distribute claims legal documentation according to established procedures.

• Maintain claims participants tax ID information in applicable claims systems.

• Maintain physical storage of vehicle titles and other related documentation along with handling of outgoing mail to support the salvage team.

• Occasionally contact customers/accounts, claimants, medical providers, attorneys, body shops, and internal claims staff to gather more information regarding mail.

• Perform other job-related duties as assigned from time to time.

What it Takes 

• High School Diploma or equivalent work experience

• Customer service experience preferred

What You'll Receive 

At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you’ll receive. 

• Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you’ll work in office.  

• As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.  

• Meal Subsidy available for associates who report to an office. 

• 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.  

• Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program  

• Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off  

• Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.  

• Well-being and Employee Assistance programs  

• Sentry Foundation gift matching program to encourage charitable giving. 

About Sentry 

We take great pride in making Forbes’ list of America’s Best Midsize Employers. A lot of different factors go into that honor, many of which contribute to your job satisfaction.  

Our bright future is built on a long-track record of success. We got our start in 1904 and have been helping businesses succeed and protect their futures ever since. Because of the trust placed in us, we’re one of the largest and financially strongest mutual insurance companies in the United States. We’re rated A+ by A.M. Best, the industry's leading rating authority. 

Our headquarters is in Stevens Point, Wisconsin, with offices located throughout the United States. From sales to claims, and information technology to marketing, we enjoy a rewarding and challenging work environment with opportunities for ongoing professional development and growth. 

Get ready to own your future at Sentry. Opportunities await!  

Associate Talent Acquisition

Tha Xiong

Tha.Xiong@sentry.com 

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.