Operations Technician Senior - Commercial Lines

The Operations Technician Senior will support the review and acceptance/decline of new or renewal commercial lines business.

This team member assists on behalf of underwriting claims, sales producers, and agents, compiles and/or shares policy and coverage for assigned lines of business and customers. They will ensure proper documentation and records management according to regulatory and Sentry standards. This position can be located at any of our Sentry offices of Edwardsville, IL; Davenport, IA; or Stevens Point, WI. This role is required to adapt to Sentry’s current hybrid model of 3 days in-office in all locations.

What You’ll Do:

You’ll play a key role in the success of many areas of our business. Your interactions with internal and external customers will be crucial for the success of our team. More specifically, here are a few examples of what you’ll do:

• Provide operations support, including processing of new and renewal transactions and policy updates

• Perform moderately complex operations support duties and handle production problem listings

• Utilize various systems and sites to resolve and correct Workers’ Compensation and Auto Liability Reporting errors

• Use problem-solving skills and best judgment to work with internal business units to resolve problems and provide insight about service

Additional responsibilities include:

• Requires knowledge of Sentry systems, processes and procedures.

• May provide testing of new or revised procedures as it relates to the business systems; may assist with procedure writing

• May update the policy administration system when the business area is notified sales recodes need to occur on accounts, sales territory splits, etc. for Commercial Lines

• May assist in training and quality auditing of new operation technician seniors

• Refers questions outside of responsibility/authority

• Performs other job-related duties as assigned from time to time.

What it Takes:

• Associates degree or equivalent work experience

• Minimum of 1 year of related work experience

• Excellent written and verbal communication skills to handle service needs of producers and customer is required

• Working knowledge of PC software applications

• Knowledge of Business Products operations and systems required

• Previous Business Products or comparable commercial lines experience with another company beneficial

• Knowledge of Sentry Insurance and its products beneficial

Equal Employment Opportunity

Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.